training: the acquisition of knowledge, skills and competencies
continued training: to update skills throughout working life; professional development
©training4performance(2010)
Sales:
There comes a time in every sale when keeping quiet is the best thing you can do. Don’t oversell, and don’t talk yourself out of the business!
Negotiation:
Never give anything away for free. Professional negotiation is about trading concessions, so arguing about price is not negotiating!
Key Account Management:
How do you prioritise your customers? Not all customers need, want or justify an equal amount of time and effort...
Managing People:
Many employees suffer from ‘role confusion’ or ‘role conflict’ -
Business Strategy:
How well does your company understand it’s competition? Rigorous analysis can prevent very expensive mistakes being made...
Customer Service Skills:
When someone calls your company initially, what impression do they get? Professional,
interested, customer-
